Returns & Refunds Policy
Due to the perishable nature of our sustainably packaged water, we do not accept returns on opened or used products once they have left our facility. If your order arrived damaged or incomplete, please contact our support team within 7 days of delivery for a full replacement or refund.
Verify Eligibility
Ensure your request is made within 7 days of delivery and pertains to damaged, defective, or incorrect items, as we cannot accept returns for personal preference.
Document the Issue
Take clear photos of the damaged packaging, the shipping label, and the product itself to help us process your claim with our logistics partners.
Contact Support
Email our team at [email protected] with your order number and the documentation gathered to receive a return authorization.
Receive Resolution
Once approved, we will issue a full refund to your original payment method or ship a replacement case at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing